These term and conditions will explain how you can earn points using our Hueb Circle program, and furthermore how to use your points to redeem Hueb points during purchase of Jewelry products from www.hueb.com Or directly from Hueb.
To take part in our Hueb Circle program, all terms and conditions must be accepted by the user, including any subsequent updates.
By registering and taking part in our Hueb Circle program you are taken to have read and agreed to these terms.
We shall act both fairly and reasonably towards you, considering your-and our-respective interests. This will include whenever we are:
Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or differences may occur.
Your Hueb point balance will be displayed within your Hueb Circle account. This balance will include:
Hueb Points awarded for eligible transactions credited to your Hueb Circle account.
There may be some transactions which can be made that will not earn Hueb points for your account. These may include:
Your Hueb Circle points balance will be reduced when:
When points decrease, this will be displayed by your updated points value in your Hueb Circle account. The points value will be calculated using the rate at which the points were originally allocated.
Hueb points shall expire as per the following:
To keep track of points you have a range of options:
Should you have a complaint in relation to our Hueb Circle program, please contact our customer care team directly through our contact us page on the website https://www.hueb.com/contact-us/
We aim to resolve problems promptly. If we cannot find an instant solution, we will let you know how long we expect it to take. Once we have completed our investigations, we will let you know our decision, and the reasoning behind it.
We also welcome feedback directly as we strive to act in your interest and provide great customer service through fair decision making.
As noted in section 9, you can contact us directly through our website contact us page.
If we need to contact you, we will send emails to the address you provided for your account. In case we need to update you urgently, our customer care team may reach out to the number attached to your account.
You are responsible for notifying us for any changes to your contact details.
By signing up to our Hueb Circle program, we will need to collect, hold, use, disclose information about you in connection with your account, and Hueb points. Information will include certain personal information and transaction information relating to Hueb points earned and redeemed by you during the purchases.
We will use this information for purposes of our Hueb Circle program to provide & market Hueb Circle program and the product & services we offer to you on through various sales channels including our website www.hueb.com. We treat all personal information with care and in accordance with our privacy policies.
We may disclose this information to others in connection to our Hueb Circle program including but not limited to, our employees, representatives, service providers and agents engaged for the purpose of the administration / provision of services relating to our Hueb Circle program and the promotion of the program and available benefits.
We may also use or disclose your personal information to let you know about offers and news relating to our Hueb Circle program electronically—e.g., email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.
We may terminate our Hueb Circle program at any time acting reasonably. Where possible, we will give you at least 60 days’ notice of the termination and cancellation of your Hueb Circle account (if applicable).
If we give you notice after termination, Points will only continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination.
Any such notice of termination will include the general reasons for termination (if possible), and the time period available to you to use points in your points balance to redeem the same. We will define the time limit remaining before final expiration of all points.
Examples of when we may terminate include, but are not limited to:
We reserve the right to change and update our terms and conditions when required. Whilst these changes may come without prior notice, we will notify users of any major updates to ensure full transparency on the same.